Frequently Asked Questions

Orders

How long until my order ships?

In stock items leave our Ocala warehouse within 1 to 3 business days. You will get a tracking email as soon as your package is scanned by the carrier.

How long does delivery take?

Most orders arrive within 3 to 7 business days after they ship, depending on where you are. Oversized items such as furniture and rugs may take longer and are quoted at checkout.

How long do made to order pieces take?

Made to order furniture is built after you place the order. Current lead times are shown on each product page. Plan on several weeks rather than several days.

Can I change or cancel my order?

If your order has not shipped yet, email us and we will do our best. Once a package is in the carrier network we cannot pull it back, and made to order pieces cannot be cancelled once production starts.

Shipping

Where do you ship?

We ship within the United States.

How much is shipping?

Shipping is calculated at checkout based on the size and weight of your order and where it is going. Oversized items may carry an additional freight charge, which is shown before you pay.

My package says delivered but I do not have it.

Check with neighbors and around the property first, since carriers sometimes tuck packages out of sight. If it has been 24 hours and it still has not turned up, contact us and we will open a claim with the carrier.

Returns

What is your return window?

You have 30 days from delivery to request a return on most items. Pieces must be unused, in their original packaging and in resellable condition.

What cannot be returned?

Made to order and custom pieces, gift cards, and final sale items are not returnable, since they were produced specifically for you.

Who pays for return shipping?

Return shipping is the customer's responsibility unless the item arrived damaged or we sent the wrong thing. In those cases we cover it.

My item arrived damaged.

Email us within 7 days of delivery with photos of the item and the box. We will replace it or refund it. Do not throw the packaging away until the claim is settled.

Products

Can I get fabric swatches?

Yes. You can request up to 10 complimentary swatches so you can see the fabrics in your own light before committing to a made to order piece.

Do colors look exactly like the photos?

We photograph everything as accurately as we can, but screens vary and natural materials vary. Wood grain, stone and woven fibers will always have some variation piece to piece. That is the material doing its job, not a defect.

How do I care for what I bought?

See our Care Guide for material by material instructions.

Still Need Help?

Email Info@sodomnco.com or call 352-239-9532, Monday to Friday, 9am to 5pm Eastern. You can also use our contact form.