Refund policy
Last Updated: September 20, 2026
At Meadow Home Decor, we want you to love your purchase. If, for any reason, you're not satisfied, we offer a simple and hassle-free return process.
Order Cancellations
You may cancel your order within 24 hours of placing it by contacting us at Info@meadowhomedecor.com. Please include your order number in your message.
After this period, we cannot guarantee cancellation as your order may already be in processing. Once your order has been dispatched, cancellation is no longer possible.
If your order has already shipped, you may return the item after delivery in accordance with this Return & Refund Policy.
30 Day Coverage
Every order is covered for 30 days from the day it arrives. Anything that arrives damaged, defective or incorrect is replaced or refunded at no cost to you, and change of mind returns are accepted within the same 30 day window with no restocking fee.
30-Day Easy Returns
You have 30 days from the day you receive your order to return items.
To be eligible for a return, items must be:
- Unused
- In their original condition
- Returned with original packaging, hardware, and accessories
Contact us for assistance throughout the process.
Restocking Fee: $0. We do not charge any restocking fees.
Return Policy Overview
- Return Window: 30 days from the day you receive your order
- Condition: Items must be unused and in original condition with all packaging, hardware, and accessories
- Easy Returns: Our support team will guide you through the process
- Restocking Fee: None
Return Costs
Defective or Incorrect Products
We accept returns for both defective and non-defective products.
There is no cost to the customer if the product:
- Is incorrect
- Is damaged by the carrier
- Is defective in any way
Customer Remorse (Change of Mind)
The customer is responsible for the actual return shipping cost if:
- The wrong item was ordered
- The item does not suit your space
- The item is no longer wanted
Every order ships free, so there is no original shipping charge to deduct from your refund. Return shipping on furniture varies with the size of the item and your location, so please contact us before sending anything back. We will confirm the return address and the most economical way to ship it.
How to Return an Item
- Contact Us. Email Info@meadowhomedecor.com, call +1 413 558 8384 during customer service hours, or use the form on our Contact page. Include your order number and the reason for the return.
- Pack Your Item. Repack the item securely in its original packaging, including all accessories, hardware, and documents.
- Send It Back. Ship your return using the instructions provided in your return authorization email. You may use the carrier or shipping method recommended in that email.
Refund Process
- Inspection: Once we receive your return, we will inspect the item to ensure it meets our return criteria.
- Refund Timing: After approval, your refund will be processed. Please allow up to 7 business days for the refund to be initiated to your original payment method, depending on your bank or payment provider.
Exchanges
Yes, we accept exchanges. If you would like to exchange your item for a different colour or product, please contact us at Info@meadowhomedecor.com, and we will assist you with a quick exchange.
Damaged, Defective or Wrong Item
If your order arrives damaged, defective, or is not the item you ordered, contact us within 30 days of delivery with your order number. Photos of the item and the packaging help us resolve it faster. We will replace the item or refund it in full to your original payment method, and you will not pay for return shipping.
Order Not Delivered
If your order has not arrived within the expected delivery window, please contact us at Info@meadowhomedecor.com with your order number. We will investigate the situation with the carrier. If the package is confirmed lost, we will issue a full refund to your original payment method or send a replacement at no additional cost to you.
Changes to This Policy
We reserve the right to update this Return & Refund Policy at any time. Any changes will be reflected on this page with a revised Last Updated date. We encourage you to review this policy periodically. Continued use of our website following any changes constitutes your acceptance of the updated policy.
Questions?
Visit our FAQs page or contact our customer service team for assistance.
Contact us
Store Name: Meadow Home Decor
Store Address: 821 Allen Street, Springfield Massachusetts 01118, United States
Store Phone: +14135588384
Store Email: Info@meadowhomedecor.com
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (Eastern Time)
We do our best to reply to your e-mail within 1–2 business days.